Firefox Authenticator

This article explains what to do if you have been locked out of your Firefox Account two-step authentication login.

• If you received a message that your Firefox Account was locked because a confirmation email was returned, see the I'm having problems confirming my Firefox Account article instead.

Two-factor authentication (2FA) is the best way to protect yourself online. Defeat cyber criminals & avoid account takeovers with stronger security, for free! Watch the video below to learn more about why you should enable 2FA for your accounts. Everybody Should 2FA. With Authenticator, your phone provides an extra layer of security on top of your PIN or fingerprint. Get to your apps faster Use Authenticator to sign-in to Outlook, OneDrive, Office, and more.

Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve gotten locked out of your two-step authentication login, you can use a recovery code to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication so you can log in to your account without two-factor authentication.

Table of Contents

The Microsoft Authenticator phone app gives you easy, secure access to online accounts, providing multi-factor authentication for an extra layer of security. Using a compatible authenticator, scan the QR code with the authenticator, or manually enter the QC code number in the MFA registration screen. A Time-based One-time Password (TOTP) code generates and displays within the authenticator application along with your associated ServiceNow instance name and username. Server - the Web Authentication API is intended to register new credentials on a server (also referred to as a service or a relying party) and later use those same credentials on that same server to authenticate a user. Authenticator - the credentials are created and stored in a device called an authenticator. This is a new concept in.

1. Go to https://accounts.firefox.com and login.
2. Enter the authentication code from your authentication application.
3. After login, go to Security and click next to Two-step authentication.
4. A confirmation prompt will appear. Click the button in the Disable two-step authentication? prompt.

If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:

1. Go to https://accounts.firefox.com and login.
2. Under Security, click next to Two-step authentication.
3. Click the button in the Disable two-step authentication? prompt.

1. Go to https://accounts.firefox.com and login.
2. If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your saved recovery codes.
   • If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
3. Go to Security and click next to Two-step authentication.

1. Go to https://accounts.firefox.com and login.
2. Enter the authentication code from your authentication application.
3. After login, expand the Two-step authentication section by clicking .
4. Click .

If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:

1. Go to https://accounts.firefox.com and login.
2. Click in the row that says Two-step authentication.

Firefox Authenticator

1. Go to https://accounts.firefox.com and login.
2. If you are prompted for a two-step authentication code, click Trouble entering code? and enter one of your saved recovery codes.
   • If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
3. Expand the Two-step authentication section by clicking .
4. Click .

Unfortunately, deactivation of two-step authentication is not supported and you will not be able access your existing Sync data. You can however create a new account with a different email address to begin syncing again.

Firefox 2fa Authenticator

In this case it is currently not possible to delete your Firefox Account since we don't have a way to verify your identity and ownership of that account. We recommend creating a new Firefox Account to use Firefox Sync and other services that require a Firefox Account.